jillievo is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your own data.
This Privacy Policy ("Policy") describes how jillievo ("jillievo," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the jillievo online casino platform, including the website at jillievo.app and all associated mobile-optimized pages, features, and services (collectively, the "Platform").
jillievo takes the privacy of its Filipino players seriously. We understand that when you share your personal information with us — whether during the jillievo registration process, when you make a deposit via GCash or BPI, or when you contact our support team — you are placing trust in us. We do not take that trust lightly.
This Policy is incorporated into and forms part of jillievo's Terms & Conditions. By registering an account, logging in to jillievo, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Policy, you must not use the jillievo Platform. You may contact our Data Protection Officer at any time with questions or concerns — contact details are provided in Section 14.
jillievo collects the following categories of personal data from Players, depending on how you interact with the Platform:
jillievo collects personal data through the following means:
jillievo uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Identity verification (KYC) and age verification (21+) | Identity data, ID documents, date of birth |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing access to games and Platform features | Account data, gaming activity data |
| Fraud prevention and anti-money laundering (AML) compliance | Identity, financial, and technical data |
| Customer support and dispute resolution | Communications data, account data, gaming activity data |
| Responsible gaming monitoring and intervention | Gaming activity data, responsible gaming settings |
| Sending transactional notifications (e.g., deposit confirmations, withdrawal updates) | Contact data, financial data |
| Sending promotional communications (where you have opted in) | Contact data, gaming activity data |
| Platform analytics and performance improvement | Technical and device data, gaming activity data |
| Compliance with legal and regulatory obligations | All categories as required |
jillievo processes your personal data on the following legal bases, as recognized under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:
jillievo does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share data with trusted third-party service providers who assist us in operating the Platform, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay partners), cloud hosting providers, customer support platform providers, and analytics service providers. All service providers are contractually bound to process your data only on jillievo's instructions and in accordance with applicable data protection law.
To facilitate your access to games on the Platform, limited account and session data may be shared with our licensed third-party game providers. This data is used solely to authenticate your session and record game outcomes. Game providers are not permitted to use this data for any other purpose.
jillievo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of jillievo's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
jillievo uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, maintain your session, and collect analytics data. The following types of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your language preference, and ensure Platform security | Yes — cannot be disabled |
| Functional Cookies | Remember your game preferences, display settings, and responsible gaming tool configurations | Optional |
| Analytics Cookies | Collect aggregated data on how Players use the Platform to help us improve performance and user experience | Optional |
| Marketing Cookies | Track your interaction with jillievo promotions and measure the effectiveness of our campaigns (only where you have opted in) | Optional — consent required |
You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the jillievo Platform, including your ability to log in and access games. Disabling optional cookies will not affect your ability to use the core features of the Platform.
jillievo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after account closure |
| KYC verification documents | Duration of account plus 5 years after account closure (AMLA requirement) |
| Financial transaction records | 10 years from the date of transaction (AMLA requirement) |
| Gaming activity logs | 5 years from the date of activity |
| Customer support communications | 3 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and device logs | 12 months from collection |
Upon expiry of the applicable retention period, jillievo will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
jillievo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jillievo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jillievo login credentials and for notifying us immediately if you suspect unauthorized access to your account.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillievo. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14:
Request a copy of the personal data jillievo holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that jillievo suspend processing of your data in certain circumstances, such as while a rectification request is being resolved.
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
jillievo will respond to all data subject requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and you will be notified of the extension and the reason for it. There is no fee for exercising your rights, unless your request is manifestly unfounded or excessive.
The jillievo Platform is strictly intended for adults aged 21 years and above. jillievo does not knowingly collect personal data from persons under the age of 21. The minimum age for participation in casino-style gambling in the Philippines is 21 years, as prescribed under applicable Philippine law and PAGCOR regulations.
If jillievo becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete all associated personal data, and — where applicable — report the matter to the appropriate regulatory authority. If you believe that a minor has registered a jillievo account, please contact our Data Protection Officer immediately using the details in Section 14.
jillievo uses date-of-birth verification during registration and KYC document checks to enforce this age restriction. We take our responsibility to prevent underage gambling seriously and continuously review our age verification procedures.
jillievo's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud hosting providers, identity verification services, and game providers — may process or store data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jillievo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include:
You may request further information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.
jillievo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered account holders via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.
The most current version of this Policy will always be available on this page, with the "Effective Date" at the top reflecting the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jillievo protects your personal data.
Your continued use of the jillievo Platform after any update to this Policy takes effect constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you must stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or jillievo's data processing practices, please contact our Data Protection Officer (DPO) through the following channels:
We aim to acknowledge all privacy-related inquiries within 2 business days and to provide a substantive response within 15 business days.
If you are not satisfied with jillievo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.
Here's a quick look at the key privacy protections every jillievo player benefits from — built into the platform from day one.
Every piece of data you send to jillievo — from your login credentials to your GCash deposit details — is protected by bank-grade 256-bit SSL encryption in transit and at rest.
jillievo fully complies with the Philippine Data Privacy Act of 2012. We have a registered Data Protection Officer and follow all NPC guidelines for the lawful processing of Filipino players' personal data.
Your personal information is never sold, rented, or traded to advertisers or data brokers. Full stop. Any data sharing is strictly limited to what's needed to operate the Platform and comply with Philippine law.
Access, correct, delete, or export your personal data at any time. Opt out of marketing communications in one click. jillievo's privacy tools put you in control of your own information.
jillievo keeps your data only as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized — no indefinite storage.
If a data breach ever occurs that affects your personal information, jillievo will notify you and the NPC promptly — within 72 hours of discovery — in full compliance with Philippine data breach notification rules.
Your privacy is protected every step of the way at jillievo. From your first deposit via GCash to your latest slot session, your personal data is in safe hands. Join Filipino players who trust jillievo for fair games and responsible data practices. Must be 21+ to play.